Welcome to Matcha Forest.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, contact us, or interact with our services.

Company Information

This website is operated by:

AIGEN FOOD SUPPLEMENTS TRADING CO LLC

Trading as Matcha Forest

Registered in the United Arab Emirates, Dubai

Registered address: UAE, Dubai, Business Bay, Westburry Tower 1, Office 301-127

Trade License No.: 1123763

Email: info@matchaforest-tea.ae

Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, fill out a form, contact us, subscribe to marketing communications, or interact with our website.

This information may include:

• your name;
• email address;
• phone number;
• billing address;
• shipping address;
• order details;
• payment confirmation details;
• customer account information;
• communication history with our team;
• marketing preferences.

We may also automatically collect certain technical information when you use our website, including:

• IP address;
• browser type;
• device information;
• operating system;
• website usage data;
• pages viewed;
• referral source;
• cookies and similar tracking data.

Payment Information

Payments are processed through secure third-party payment providers. We do not directly store full payment card details on our own systems.

Payment providers may process your payment information in accordance with their own privacy and security policies.

How We Use Your Information

We use your personal information to:

• process and deliver your orders;
• confirm payments;
• provide customer support;
• respond to inquiries;
• manage returns, refunds, and order issues;
• create and manage customer accounts;
• send order updates and service notifications;
• provide marketing communications where permitted;
• personalize your website experience;
• improve our website, products, and services;
• analyze website traffic and customer behavior;
• prevent fraud and unauthorized transactions;
• comply with legal, tax, accounting, and regulatory obligations.

Marketing Communications

If you subscribe to our newsletter, opt in to marketing, or otherwise agree to receive communications from us, we may send you emails, SMS messages, WhatsApp messages, offers, product updates, and brand news.

You can unsubscribe or opt out of marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us at info@matchaforest-tea.ae.

Please note that even if you unsubscribe from marketing communications, we may still send you service-related messages, such as order confirmations, delivery updates, or customer support replies.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze website performance, and support marketing activities.

We may use tools such as Shopify Analytics, Google Analytics, Meta Pixel, TikTok Pixel, email marketing tools, SMS and WhatsApp marketing tools, review apps, and other related services.

For more details, please see our Cookie Policy.

Sharing Your Information

We do not sell, rent, or lease your personal information to third parties.

We may share your information with trusted third-party service providers who help us operate our business and provide services to you.

These may include:

• Shopify and website hosting providers;
• payment processors;
• delivery and courier partners, including DHL and Aramex;
• local delivery partners;
• email marketing providers;
• SMS and WhatsApp marketing providers;
• analytics providers;
• advertising platforms, including Google, Meta, and TikTok;
• review apps and customer experience tools;
• professional advisors, where necessary;
• legal, regulatory, or government authorities, where required by law.

These service providers are only permitted to use your information as necessary to provide services to us or comply with legal obligations.

International Data Transfers

Because we use third-party service providers and deliver orders internationally, your personal information may be processed or stored in countries outside your country of residence.

Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy requirements.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected.

This may include retaining information for order processing, customer support, legal, accounting, tax, reporting, fraud prevention, and regulatory purposes.

When personal information is no longer required, we will delete it or anonymize it where reasonably possible.

Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our website may use secure technologies such as SSL encryption to help protect your data during transmission.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable laws, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• object to or restrict certain types of processing;
• withdraw consent for marketing communications;
• request information about how your data is used.

To make a privacy-related request, please contact us at info@matchaforest-tea.ae.

We may need to verify your identity before responding to certain requests.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information, please contact us at info@matchaforest-tea.ae.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

By continuing to use our website after updates are posted, you acknowledge the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

info@matchaforest-tea.ae